Terms of Service

OVERVIEW

This website is run by Resonate. Throughout this site, when we say “we”, “us”, or “our”, we’re referring to Resonate. Resonate offers this website, including all the information, tools and services available here, to you, the user, provided you accept all the terms, conditions, policies and notices mentioned in this document.

By visiting our site and/or purchasing something from us, you’re engaging with our “Service” and agreeing to be bound by the following terms and conditions (“Terms of Service”, “Terms”), which also include any additional terms, conditions and policies referenced here or available via a link. These Terms of Service apply to everyone who uses this site, including those just browsing, sellers, customers, merchants, and anyone contributing content.

Please read these Terms of Service carefully before using our website. By accessing or using any part of the site, you’re agreeing to these Terms of Service. If you don’t agree with all the terms and conditions of this agreement, then you can’t access the website or use any of our services. If these Terms of Service are considered an offer, then your acceptance is specifically limited to these Terms of Service.

Any new features or tools added to our online shop will also be subject to these Terms of Service. You can always find the latest version of the Terms of Service on this page. We have the right to update, change or replace any part of these Terms of Service by posting updates and/or changes on our website. It’s your responsibility to check this page regularly for any changes. If you continue to use or access the website after we’ve posted any changes, it means you’ve accepted those changes.  

Our online shop is hosted by Squarespace. They provide us with the online platform that allows us to sell our products and services to you.

1 - ONLINE SHOP TERMS

By agreeing to these Terms of Service, you confirm that you are at least the legal age of majority in your county or region of residence, or that you are the legal age of majority in your county or region and you’ve given us permission for any of your underage dependants to use this site. You must not use our products for any illegal or unauthorised purpose, nor can you break any laws in your jurisdiction (including copyright laws) while using the Service. You must not transmit any computer viruses or any code that could cause damage. If you breach or violate any of these Terms, your Services will be terminated immediately.

2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason. You understand that your content (excluding credit card information) might be transferred without encryption and could involve (a) transmissions over different networks; and (b) changes to fit the technical requirements of connecting networks or devices. Credit card information is always encrypted when it’s transferred over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without our express written permission. The headings used in this agreement are there for convenience only and won’t limit or otherwise affect these Terms.  

3 - PRODUCTS OR SERVICES

Certain products or services might only be available online through the website. These might have limited quantities and can only be returned or exchanged according to our Returns Policy. We’ve done our best to display the colours and images of our products in the online shop as accurately as possible. However, we can’t guarantee that your computer monitor’s display of any colour will be exactly the same. We have the right, but not the obligation, to limit the sales of our products or Services to any person, geographical area or jurisdiction. We might exercise this right on a case-by-case basis. We also reserve the right to limit the quantities of any products or services we offer. All descriptions of products or product pricing can be changed at any time without notice, at our sole discretion. We reserve the right to stop selling any product at any time. Any offer for a product or service on this site is void where it’s prohibited. We don’t guarantee that the quality of any products, services, information, or other material you buy or obtain will meet your expectations, or that any errors in the Service will be corrected.

4 - MODIFICATIONS TO THE SERVICE AND PRICES

The prices of our products can change without notice. We reserve the right to modify or stop the Service (or any part of it) at any time without notice. We won’t be liable to you or any third party for any modification, price change, suspension or discontinuation of the Service.

5 - ACCURACY OF INFORMATION

We are not responsible if the information provided on this site isn’t accurate, complete, or up-to-date. The material on this site is for general information only and shouldn’t be relied upon as the sole basis for making decisions without checking more reliable, complete, or timely sources of information first. Any reliance you place on the material on this site is at your own risk. This site might contain some historical information. This historical information isn’t necessarily current and is provided for your reference only. We have the right to change the contents of this site at any time, but we’re not obliged to update any information on our site. You agree that it’s your responsibility to keep an eye on any changes to our site.

6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We can, at our discretion, limit or cancel the number of items purchased per person, per household or per order. These restrictions might include orders placed using the same customer account, the same credit card, and/or orders with the same billing and/or delivery address. If we do change or cancel an order, we might try to let you know by contacting the e-mail and/or billing address/phone number you provided when you placed the order. We reserve the right to limit or stop orders that, in our opinion, look like they’ve been placed by dealers, resellers or distributors.  

You agree to provide current, complete and accurate purchase and account information for all purchases made in our shop. You also agree to update your account and other information promptly, including your e-mail address and credit card details (numbers and expiry dates), so we can complete your transactions and contact you if we need to.  

For more details, please see our Returns Policy.

7 - THIRD-PARTY LINKS

Certain content, products and services available through our Service might include materials from third parties. Links on this site to third-party websites might take you to sites that aren’t affiliated with us. We’re not responsible for checking or evaluating their content or accuracy, and we don’t guarantee and won’t be liable for any third-party materials or websites, or for any other materials, products, or services provided by third parties. We’re not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please read the third party’s policies and practices carefully and make sure you understand them before you engage in any transaction. Any complaints, claims, concerns, or questions about third-party products should be directed to the third party.  

8 - OPTIONAL TOOLS

We might give you access to third-party tools that we don’t monitor, control or have any input into. You acknowledge and agree that we provide access to these tools “as is” and “as available” without any guarantees, representations or conditions of any kind and without any endorsement. We won’t have any liability whatsoever arising from or relating to your use of these optional third-party tools. Any use you make of optional tools offered through the site is entirely at your own risk and discretion, and you should make sure you’re familiar with and approve of the terms provided by the relevant third-party provider(s). In the future, we might also offer new services and/or features through the website (including the release of new tools and resources). These new features and/or services will also be subject to these Terms of Service.

9 - USER INPUT

If, at our request, you send us specific submissions (for example, competition entries) or if you send us creative ideas, suggestions, proposals, plans, or other materials without us asking (collectively, ‘comments’), you agree that we can, at any time, without any restrictions, edit, copy, publish, distribute, translate and otherwise use any comments you send us in any medium. We are and will be under no obligation (1) to keep any comments confidential; (2) to pay compensation for any comments; or (3) to respond to any comments. We might, but we’re not obliged to, monitor, edit or remove content that we believe, in our sole discretion, is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or that violates anyone’s intellectual property or these Terms of Service. You agree that your comments won’t violate any rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You also agree that your comments won’t contain libellous or otherwise unlawful, abusive or obscene material, or any computer virus or other malware that could affect the operation of the Service or any related website. You can’t use a false e-mail address, pretend to be someone else, or otherwise mislead us or third parties about the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.  

10 - PERSONAL INFORMATION

Your submission of personal information through the shop is governed by our Privacy Policy. You can view our Privacy Policy here: www.resonatecandles.co.uk/privacypolicy.

11 - DISCLAIMER OF ACCURACY

Occasionally, there might be information on our site or in the Service that contains typos, inaccuracies or omissions that could relate to product descriptions, pricing, promotions, offers, product shipping charges, delivery times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (even after you’ve placed your order). We’re not obliged to update, change or clarify information in the Service or on any related website, including pricing information, unless required by law. No specific update or refresh date mentioned in the Service or on any related website should be taken to mean that all information in the Service or on any related website has been changed or updated.  

12 - PROHIBITED USES

As well as other prohibitions mentioned in the Terms of Service, you’re not allowed to use the site or its content: (a) for any unlawful purpose; (b) to encourage others to perform or participate in any unlawful acts; (c) to break any international, national, regional or local regulations, rules, laws, or ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to provide false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that could affect the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or get around the security features of the Service or any related website, other websites, or the Internet. We reserve the right to stop you from using the Service or any related website if you violate any of these prohibited uses.  

13 - DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We don’t guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We don’t warrant that the results you might get from using the service will be accurate or reliable. You agree that we might occasionally remove the service for indefinite periods of time or cancel the service at any time, without giving you notice. You specifically agree that your use of, or inability to use, the service is at your own risk. The service and all products and services provided to you through the service are (unless we’ve specifically stated otherwise) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement. In no event shall Resonate, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products bought using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if we’ve been advised of the possibility of such damages. Because some counties or jurisdictions don’t allow the exclusion or the limitation of liability for consequential or incidental damages, in those places, our liability will be limited to the maximum extent allowed by law.  

14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Resonate and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable legal fees, made by any third party due to or arising from your breach of these Terms of Service or the documents they refer to, or your violation of any law or the rights of a third party.

15 - SEVERABILITY

If any part of these Terms of Service is found to be unlawful, void or unenforceable, that part will still be enforced to the fullest extent allowed by law, and the unenforceable portion will be considered separate from these Terms of Service. This won’t affect the validity and enforceability of any of the other remaining parts.  

16 - TERMINATION

Any obligations and liabilities the parties incurred before the termination date will still apply after this agreement ends for all purposes. These Terms of Service will remain in effect unless and until they are terminated by either you or us. You can end these Terms of Service at any time by telling us that you no longer want to use our Services, or when you stop using our site. If we believe that you’ve failed to comply with any term or provision of these Terms of Service, we can also end this agreement at any time without notice, and you’ll still be responsible for any amounts owed up to and including the date of termination; and/or we might stop you from accessing our Services (or any part of them).

17 - ENTIRE AGREEMENT

If we don’t exercise or enforce any right or provision of these Terms of Service, it doesn’t mean we’re giving up that right or provision. These Terms of Service and any policies or operating rules we post on this site or in relation to the Service form the entire agreement and understanding between you and us and govern your use of the Service, superseding any previous or simultaneous agreements, communications and proposals, whether verbal or written, between you and us (including any earlier versions of the Terms of Service). Any ambiguities in how these Terms of Service are interpreted won’t be held against the party who wrote them.

18 - GOVERNING LAW

These Terms of Service and any separate agreements where we provide you with Services will be governed by and interpreted in accordance with the laws of England and Wales.

19 - CHANGES TO TERMS OF SERVICE

You can always find the latest version of the Terms of Service on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes on our website. It’s your responsibility to check our website regularly for changes. If you continue to use or access our website or the Service after we’ve posted any changes to these Terms of Service, it means you’ve accepted those changes.  

20 - CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us at resonatecandles@gmail.com